Recent Community Posts

Halloween Safety in Sugar Land

10/31/2017 (Permalink)

Halloween is here which means high volume of foot traffic out on the streets.  Don’t let the fun be spoiled use these helpful tips to help protect your home and ensure the safety of your fellow trick-or-treaters. 

  • Make sure that walkways and yards are clear of debris leading up to the home that can cause children any harmful trips or falls. 
  • Be sure to check exterior lighting and replace bulbs if necessary, leaving the lights on all night may also discourage vandalism.
  • Keep pets indoor to prevent inadvertent biting or other accidents that may become threatening.  
  • Use flashlights or other battery-powered lights in a jack-o-lantern and other decoration instead of a candle to prevent the risk of fire.  
  • Place vehicles inside a garage and lock the doors and make sure alarm is on. 

SERVPRO of Sugar Land wishes everyone a fun and safe night.  Happy Halloween!

Breast Cancer Awareness

10/18/2017 (Permalink)

One of the most common cancers among women worldwide is breast cancer. Here at SERVPRO of Sugar Land, spreading awareness about breast cancer hits close to home for our team. Owner, Natalie Hart's mother-in-law, Joan Fuller, is a breast cancer survivor. “The power of faith is a very powerful thing”, as Joan practiced while she fought during her road to recovery. She has been cancer free for a couple of years now.

SERVPRO of Sugar Land takes the time to recognize that October is Breast Cancer Awareness Month. Because of the welcome amount of the awareness, millions are now surviving the battle of breast cancer thanks to the early detection and advanced therapeutic technology. It is highly encouraged to get a check-up! The National Breast Cancer Awareness Month (NBCAM) is a collaboration of different groups promoting breast cancer awareness, sharing information on the disease, and providing greater access to services. To learn more about this foundation, click here.

A word from our Owners

9/12/2017 (Permalink)


To say that the effects from Harvey have been a tragic nightmare would be an understatement. Whether you've been directly affected or helping friends and family, it has been the worst disaster our city has ever seen for most of us.

As the water recedes and our neighbors, friends and family are left with the aftermath, I want to be helpful and share some tips on what to do and what not to do. I am sending this out, not as a plug for our company, but to try and be helpful to all that need help, or have or will have questions. Mark and I have been inundated with calls, texts and FB messages and we can't keep up with them all as it is probably the same for you. So, please read and I hope you will find it helpful. Please feel free to share this post.

Those of you who know me, know that my husband, Mark Hart, & I own a few SERVPRO franchises in Texas; Sugar Land, Victoria and NE San Antonio. Two of the three locations of our franchises are in the communities directly impacted by Harvey. Our business is helping with the clean up after water, fire and mold damage. SERVPRO is a national franchise system and in devastation such as this, deploys hundreds of teams to help our communities. If you have confirmed flood or wind driven rain causing water damage, and would like our help, please call our office and ask to be put on our Storm Response Team list; we can have your friend, family or neighbor added to the Storm Response Team to get in line for the cleanup that will have to happen. Our number is 281-313-1338.

The advantages of getting on our list are these:

1. SERVPRO has over 1700 franchises in the country and there will probably be hundreds of SERVPRO teams coming in to help. Getting on our Storm Team Response list will help expedite your getting the help you need as lists will be divided up among the participating SERVPRO franchises.
2. SERVPRO helps manage all jobs through their Storm Teams. If you run into any problems with the franchise that is doing your work, they take action to help resolve it.
3. Standard Industry pricing is used by all SERVPRO's for mitigation services. We have a National reputation to uphold so they monitor this closely.

Having said that, I'm sure you can understand that everyone in our industry is overwhelmed with calls for help. Please understand that a lot of our own employees have been affected and crews traveling from out of town are trickling into Houston (and Victoria) as they are able. There are still areas around town that are not accessible and in danger of more flooding due to rivers cresting and levees failing. (I, myself, am confined to my house as my small neighborhood street is flooded - there is only one way in or out).

Please be understanding to the companies and their staff of people that are trying to help you. Our crews and administrators will be working long days and nights for probably months.

There are a lot of other good companies out there and there are a few things to watch for. BEWARE of fly by night companies that are in it to make a quick buck and leave town. There are some bad apples out there that give our industry a bad wrap.

Things to know:

1. Final billing should be provided once work is completed and is usually put into a line item estimating software program called, Xactimate. This is the industries standard price list used by most Insurance companies.
2. You will be paying out of pocket for the clean up services as rising water is not covered on your normal property insurance policy. In most cases, you will be asked to pay 50% to get started and 50% upon completion. DO NOT PAY 100% UP FRONT.
3. If you have flood insurance, they likely will not cover the entire cost for the cleanup and repairs. Get a copy of your final line item bill (an Xactimate) estimate and submit to your insurance for the maximum reimbursement amount they will cover.
4. Check your policy for wind driven rain coverage, if your home suffered that kind of damage as well.
5. Apply for help from FEMA. I understand they are covering hotel expenses up to 30 days and other essentials.

If you choose to start your own cleanup, keep this in mind; You are dealing contaminated water that has now contaminated your home. The following are some tips to consider:

1. Porous materials must be discarded. All flooring, drywall, cabinets, insulation need to be removed at least up to 12" above the water line. However, industry standard is up to two feet above the affected area as a lot of times you cannot always see how far up the water may have traveled. Wet wicks to dry - I highly recommend removing 2' above the water line.
2. Removal should be taken down to the studs, disinfected, then dried with professional drying equipment.
3. Any fabric material, such as rugs, couches, chairs, etc. should be replaced. DON'T TRY TO SAVE THEM as they are contaminated with bacteria from the rising water.
4. Furniture legs can be replaced. If you are sure that the fabric part of it is not affected, you could save your furniture pieces by just replacing the legs.
5. Watch out for electrical and plumbing if you do your own demo. Your power and water should be shut down while performing demolition. Be careful not to cut electrical or plumbing lines - you don't want to add on to the expense of your repairs.

MOLD IS LIKELY TO GROW IN THESE CONDITIONS. TEXAS law requires that companies are licensed to do any MOLD REMEDIATION. However, sometimes in a disaster situation, the State could decide to relax their requirements. Refer to the TEXAS DEPARTMENT of STATE HEALTH SERVICES; is some good additional information on there about flood water damage.

We are praying for our entire community during this mess. I hope this is helpful information for all of you. If you have questions, feel free to call our office, 281-313-1338.

Love to all,

Natalie & Mark Hart

National Preparedness Month

9/20/2016 (Permalink)

September is known as National Preparedness Month at SERVPRO of Sugar Land & SERVPRO of Victoria to help bring awareness to our local communities.  This awareness event is sponsored by the Federal Emergency Management Agency (FEMA) and the theme this year is "Don't wait, communicate".  This program encourages everyone to take advantage of the information provided by FEMA because advanced planning is critical in dealing with and recovering from unexpected disasters.  

Now is the perfect time to make a plan and know what to do in case of an emergency.  Mother Nature has created multiple large disasters around the Houston area this year.  It is important to keep your emergency contact list up-to-date and have alternative communication methods set up in case traditional means are affected. If you would like more information about staying prepared, visit  It is never too early to be prepared.  Remember disasters strikes when you least expect it.  SERVPRO of Sugar Land & SERVPRO of Victoria are always prepared, to help make it "Like it never even happened".