What our Customers say...
I used another SERVPRO location and experienced good results. A problem later surfaced and it has been frustrating, but SERVPRO Sugarland very nicely intervened to help get my issue resolved.
SERVPRO of Sugarland is great! My 2nd floor flooded and I didn't know what to do. I called several places just to see which ones would answer first because it was an emergency and SERVPRO came through. They did a great job and at a timely manner. I love their attention to detail. They fixed everything and now my 2nd floor has been restored. I also love how affordable they are because money is tight these days. They are easy to work with and every transaction has gone smoothly.
SERVPRO of Sugar Land did a great job drying out my house after a flood. I was so impressed with the professionalism and how well they worked with my insurance company.
Julio was very knowledgeable and helpful. Would request again.
All was good!
SERVPRO of Sugar Land's team was polite and professional.
Service has exceeded my expectations.
Team was great!
I think the personnel was very professional and explained what they were doing.
Billy and Matt were awesome in every way.
Keep up the great job!
The service was great. They worked greatly to accommodate my schedule and I really appreciated it.
Thanks to my insurance company for recommending the company I would not know who to call. They are obvious the right choice. They are very professional!
Guillermo was professional, courteous and knowledgeable. We are very happy with his work.
Matthew did a great job. He was very helpful in answering questions and communicating with us. He also was very responsive to our schedule. It was an excellent experience working with Matthew.
Phillip did a great job explaining about keeping the door closed to an unaffected area to minimize the square & cubic footage to treat. Phillip was great!!!
Everything was perfect thank you!
The entire cleaning crew were professional, polite and did an extremely good job. We are very satisfied with the results.
The team we had was absolutely awesome all around. They answered my questions and addressed our concerns, and provided with information for additional resources. Awesome experience!!
Matt was extremely professional, very courteous and always on time. Great job Matt!
Great crew, professional, friendly and hardworking.
Matt and his team were exceptional.
None, they do great work!
They did a great job!!!
Responsive in my homes overall needs.
SERVPRO showed up on time, very professional and committed to helping us deal with our emergency.
Very professional and courteous.
Everything was perfect! They communicated with me daily throughout the process. I always knew what the next step was going to be, no surprises. Great services!!
I am extremely satisfied with SERVPRO's service. Matthew was punctual, polite and professional. Will definitely use y'all again.
Responsible and kept true to schedule.
Great job and very responsible. Matt is a great guy. Thank you!
Matt is a professional who is caring, and understand the customer. He is meticulous in his work, and he made this bad situation almost enjoyable. His help Gadi, was also professional and friendly.
People were very knowledgeable and friendly.
Matt and crew were wonderful. They called before and arranged times that was flexible for us. Not only pleased but thrilled.
Excellent customer service. Your team was outstanding and very professional.
Matt and his crew were the absolute BEST! Our situation has been stressful, but Matt made us feel better. He was sensitive and treated my family with the utmost in respect. He and his team worked tirelessly, and they always had smiles on their faces. To be honest, I'm beyond grateful for Matt's help, sensitivity, and care. Please know that you have a fantastic team representing your company. Thank you for all your hard work! Our family is so very grateful!
Excellent explanations at every step, no concerns left unanswered at every step.
Keep up the great work. Reassuring the customer about the work and educating them on the process is greatly helpful. Reminding theme everyday that the fans will have to be on continuously may test their sanity.
Kitrick is very professional and a great help.
James did an excellent job. He is so caring, kind and professional. You have a very valuable employee. His knowledge of the job put my mind at ease. Once again, thank you for your service.
All of your employees were very kind and helpful.
Everyone was very polite and knowledgeable. They explained everything along the way where I knew exactly what was taking place. Corey Holman, was very professional but approachable and welcome to any questions that I had. Anything I asked, he answered. John and Ramon were both out the first day and they too did great. I cannot stress enough how professional, helpful and at the same time polite that they all were. They were willing to work as much as they could with my schedule and accommodate me by calling ahead allowing me to work as much as possible before they arrived.
My wife and I were very impressed with James Beckett. He serves your company very well. He is affable and communicates very well to laymen such as ourselves.
Great communication and great services.
We wanted to tell you our experience with the company was wonderful. They took very good care of us. We recommend this company to everyone. Although there was one employee that stood out, it's Roger Montreal, a wonderful employee! So very personable, helpful, and one of the things that stood out was how highly he talked about your company. SERVPRO, it's refreshing to hear from employee Cory & Marcos, partners with Roger, were also wonderful. It's wonderful to work with you & your employees!
Mr. John Galluchi was so helpful and took care of situation very nicely and professionally.
Staff was instrumental in providing information to present to board along with attending the board meeting. PM and Assistant PM meet with me on a daily basis as well as providing information & status on work performed in writing. Overall staff was very professional in performing their duties and helping the center get ready to start over.
SERVPRO of Sugar Land was timely, courteous and professional. We were completely satisfied with their services.
Team was very professional.
The team was very neat. They kept everything clean and tidy!
The SERVPRO employees are very knowledgeable. I'm also glad they knew how to follow up with my homeowners insurance company. I would definitely use your service again and recommend you to others.
Very professional, polite, well groomed and knowledgeable staff.
Everything was GREAT! Armando was on the job and very informative daily!
Perfect job. Great customer service. John & his associates, top notch.
I was impressed with the way this group numbered their boxes to coordinate the lamps with dozens of items and this was a first.
All personnel were very courteous & professional. Very pleased with everything that was done.
Keep doing what you are doing. I am very satisfied with your customer service and your representatives.
Nathaniel was always prompt, professional and very helpful. He deserves a raise and a praise! Great representation for your company.
They were extremely prompt to come and rectify the water damage. Very satisfied.
Entire staff has been very helpful and supportive through the process. Explained everything in detail.
John explained everything to me step by step, and also Jose. They were great!
Your staff was great to have! I enjoyed being around all of them. They really did help my horrible situation all week, by finally getting me to laugh. The old saying is true “ a smile really does go along way” and your guys did it for me. Thank you!
Fantastic job! I am so happy that my Allstate agent refereed this company to me.
We were so pleased with your service man, John Gallucci, that we felt that we should tell you. He explained what needed to be done, how long it was expected to take and was very knowledgeable about the chemistry and the scientific components of the job. He answered all of our questions. He is surely a credit to your organization.
I would like to commend the exceptional service I received from team members at your Sugar Land location. Within one hour of my telephone conversation with my insurance provider (USAA) SERVPRO was at my home assessing damages; and an hour after that, they were on-site. Everyone, with whom I have dealt, has been caring, polite and extremely efficient at his or her jobs. You have an outstanding group of employees and I would like them to know.
James came out to my house this morning to check the mold. He is fantastic. Thank you for your help!